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As 15 years Chinese best laser engraving cutter machine Manufacturer, we always putting service and clients satisfaction putting though various aspect like purchasing 、production 、inspection 、pre-sales 、shipment 、communicating and after sales service, that’s why Best Laser can survive in such competitive market but with good reputation from global clients.

                                                                        

 

Best Laser Engraving Machine After Sales Service:

 

We provide long lifetime technical support for the machine.

 

Before shipment, we will set up the software and parameters well on the computer. When you receive the machine, you can directly use it. Also we will send detailed training video and user’s manual, which will teach you step by step. 99% customers can learn by themselves. If there is still problems after watching the training video, our technican can teach you online, such as by skype, teamviewer, whatsapp.. Technician can teach you online.

 

If above steps still can not help, we will send technician to your place. We need your help to deal with the visa formality, prepaid traveling expenses and accommodation to us during the business trip and service period before their dispatch. It’s better to arrange a translator for both of our engineers during the training period.

 

Finally, another way, if it is the machine damage that cause you can not operate the machine, you can send the machine back to us for maintenance.

 

Shipment for Best Laser Engraving Cutting Machine

 

1. We have 3 layers package.

 

For the laser cutter outside, we adopt wood craft case.

 

In the middle, the machine is covered by foam, to protect the machine from shaking.

 

For the inside layer, the machine is covered by thickening plastic bag for waterproof.

 

2. Air-Worthy Packing or Sea Packing which comply with international standard.

                                                    

Warranty for Best Laser Engraving Cutting Machine

 

* quality standard correspond to the description

 

* 3 year warranty, free replacement parts (except man-induced causes and wearing parts)

 

* 24 hours lifetime technical support(email, Skype, team viewer remote online support)

 

* 48 hours continual test before shipment

 

* package photos and checking video available

 

* technician abroad to serve(if you require)

 

* All other support you need